This may happen for a number of reasons. Please select one of the options below.
I have bought my contract in the past 5 days.
You will get your first payout once you have been mining for 24 hours and the first order has been processed. Therefore, please allow up to 48 hours to receive your first payout. After that you will get your payouts daily.
Exception: If you have bought a mining contract during presales, you will have a “pre-order” initially. Therefore, the mining process will start at the given launch date. This will be clearly communicated in advance.
I have paid my contract with Credit/Debit Card during the last month
Since the hashpower contract was purchased with a Credit/Debit Card, the mining returns are held for 30+2 days before they are sent out to wallets. This is because of fraud and security reasons. After the end of this period mining returns will be sent daily. The first payout will show up after a maximum of 48 hours.
You can find your pending balance by going to My Orders under “My pending balance Payout History”.
During this time there will be no activity in the graphs.
I have changed my Wallet address recently.
Please, double check your wallet. To do this, go to My Account / Settings in your profile and click on the “Wallets” tab.
I have not received payouts in the last 2 days.
We do not have fixed payout times, but you will receive a payment within 24 hours after each mining day. A mining day runs from 00:00 to 23:59:59 in UTC time. We’ve got a lot of checks and scripts running, and our team is constantly trying to maximize earnings for our customers. As a result, the time between two payouts can be longer than 24 hours occasionally, but it might also be shorter. In any case, you will receive a payout for each mining day.
Sometimes a transaction can also be delayed in the corresponding cryptocurrency blockchain. Your payout will be pop up in your wallet once it got confirmed.